Show Description
We’ve been trying a rotating support schedule at CodePen to involve other members of the CodePen team with support. Marie, Cassidy, and Chris are here to talk about why we’re doing it, and how it’s going so far.
Time Jumps
- 2:50 The idea of rotating support at CodePen
- 5:00 Benefits of focusing on support instead of your regular work.
- 8:30 Getting a variety of views of your product will help everyone.
- 11:20 The most bugs sometimes come from the smallest used areas of an app
- 15:45 Sponsored by WordPress.com
- 18:00 Balancing product support vs general support questions.
- 21:30 How it’s been going so far and tools CodePen uses.
- 28:00 Designing for loyalty vs designing for addiction
Show Links
- Front App
- Gitlab
- TextExpander
- Droplr
- Notion
- Marie on CodePen / Marie on Twitter
- Cassidy on CodePen / Cassidy on Twitter
- Chris on CodePen / Chris on Twitter